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This is a summary description of the contract work performed for purchaser (Lucent Technologies Int'l. Inc. - Saudi Arabian Branch)
All works were performed under the umbrella of Telephone Expansion Project Number 6 (TEP-6) and GSM Network Implementation. At the time of its award to AT&T International, TEP-6/GSM was the largest telecom expansion project in history with a value of US$ 6,000,000,000 (Six Billion Dollars) including change orders and upscopes. WESA, as (then) AT&T joint venture was allocated a significant amount of the works performed. WESA performed the work mentioned below from 1994 through 2001. WESA has performed work of a similar nature since 1978. We have expanded our capabilities into High Speed Data Networking Enterprise Solutions, Wireless Local Area Networks, VoIP, ADSL, ATM, SDH Transmission, Large Call Centers and more. It is our belief that the fact that all of the projects mentioned below have been successfully completed, (and may others not mentioned in the body of this letter), combined with the fact that we were a Lucent Technologies joint venture, and a preferred Silver Status Business Partner with AVAYA Communication are all relevant to the nature of this opportunity. WESA also has a well-developed infrastructure throughout the Kingdom of Saudi Arabia and over 25 years history in the region. We have not encountered any noteworthy problems with the above mentioned projects. The TEP-6 program involved the staging and distribution of multi-million dollar technical equipment throughout the Kingdom of Saudi Arabia. WESA's centralized warehousing facilities in Riyadh enabled the rapid deployment of material to all our supported locations. In the body of work mentioned below, WESA performed as a subcontractor, first tier vis-à-vis TEP-6/GSM . A.5.1 Telephone Switch Operation During our involvement with this program, WESA was awarded the Y2K Project which entailed the installation of 117 5ESS Central Office Switches throughout the Kingdom of Saudi Arabia. Concurrently, WESA dismantled the removed 114 outmoded Ericsson AXE C.O. Switches. During that phase of the project, WESA maintained a subscriber trouble index of 98.9%. The number of land lines (Commercial, Residential and Special Circuits) were one Million +/-. WESA personnel involved with Lucent Technologies under the aegis of TEP-6 since 1994 have been performing tasks including, but not limited to, the following: For Operation and Maintenance of the Telephone Switching System and any Ancillary Equipment:
A.5.2 Inside Plant Maintenance WESA had technical personnel performing Circuit Work Orders (CWO) at STC 5ESS Central Offices in order to perform throughput and connectivity for fiber optic based high-speed data links. These links were available to Internet Service Providers (ISPs) Kingdom-wide, in order to provide access to the Worlds Wide Web for the ISP subscribers. Furthermore, WESA provided and installed Network Termination Units (NTUs) at the ISP locations to complete circuit connectivity at 64 kbs / 128 kbs and E1 circuits respectively. For Inside/Outside Plant Installation and Maintenance related to the TEP-6 contract(s) WESA personnel performed the following tasks:
A.5.3 Telephone Support Operations WESA personnel worked closely with Lucent Technologies and the end-user (Ministry of PTT) to provide testing, repair, and restoration of services as needed. In particular, during the installation of the new 5ESS switches for the Y2K program, and the subsequent cutover and dismantling of the old Ericsson equipment, WESA worked in concert with all concerned parties, assuring that approximately 1 Million subscribers retained their services. A.5.4 Switchboard Operations Although the TEP-6 program did not specifically require WESA to perform this function, WESA in fact has an embedded customer base in excess of 400 PABX's Kingdom-wide that have been installed, programmed, and many of which are maintained by WESA. As a result of this vast experience, WESA is very well versed in all aspects of switching consoles and we also train many of our customer in this regard. A.5.5 Routine and Preventative Maintenance WESA personnel perfomed routine and preventive maintenance on a number of elements during TEP-6, specifically: WESA was the subcontractor for the installation and commissioning of the GSM Network. This entailed the erection of GSM tower and rooftop cell sites Kingdom-wide. WESA personnel consisting of base station system (BSS) technicians, direct current power plant technicians (DCPP), antenna alignment technicians and riggers, operated and maintained the OSP/GSM Network for 5 consecutive years. WESA was also tasked with providing various National Network Control Center (NNCC) operations personnel for STC. These individuals were responsible for monitoring telecom traffic routing and rerouting based upon circumstances, load levels, traffic density, etc. and also performed the necessary maintenance tasks as par to their work. The vehicle used for network monitoring is an 80 cube SYNELEC Video Wall (one of the worlds largest). The video wall has numerous capabilities including monitoring of telecom traffic throughout the Kingdom, various Audio/Video Links, Video Conferencing, Monitoring Video Traffic via Satellite such as CNN, BBC, Orbit, etc. The Video Wall was engineered, furnished, installed and commissioned by WESA. Please note that as part of our core business, outside of the TEP-6 engagement, WESA performs routine and preventive maintenance on hundreds of PABX's for our customer on a daily basis. A.5.6 Warning, Minor, and Major Alarms A significant factor in the duties required of maintenance personnel is the response, diagnosis, and clearing of alarms. The personnel providing maintenance as noted above, were all required to perform this function. A.5.7 Telephone Wsitch Adjuncts and Ancillaries With regard to large PABX installations, under TEP-6/GSM WESA installed 17 PABX Switches and adjunct equipment (i.e. Auto Attendants, Audix Voice Main, Billing Systems and Uninterruptible Power Systems). Again, as part of our core business outside of the TEP-6 aspect, WESA provides installation, testing, commissioning, and maintenance of switch adjuncts and ancillary equipment for numerous customer sites Kingdom-wide. A.5.10 Emergency Maintenance WESA has a Help Desk that operates 24 x 7 x 365 to handle trouble calls of all severity levels. This system alerts the appropriate team to handle the problem expediently. In many cases, the required response / fix time was 2 hours. A.5.11 Monthly Productions and Delivery Report An integral part of the TEP-6 program was the provisioning of reports on a daily, weekly, and monthly basis. Job Progress meetings were scheduled with various timings throughout the life of the contracts. Additional Information for WESA/Lucent TEP-6 Program
Call Centers
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