AVAYA > Products > Contact Center/CRM > Contact Center Express
Avaya Contact Center Express is the first multi-channel, high-volume software solution from Avaya designed specifically for the intelligent routing and computer telephony integration (CTI) needs of medium-sized contact centers.
Contact Center Express provides functionality that can easily and quickly adapt to business dynamics without requiring a large budget and IT staff. Contact Center Express is able to fully leverage the unique abilities of Communication Manager, and provides multi-channel and agent performance enhancement capabilities that translate into real results for your contact center:
-
Increase revenues - through enhanced customer interaction and satisfaction on the web.
-
Improve communications - by offering customers their preferred method of interaction, leading to customer loyalty and retention.
-
Provide differentiated service - to customers, leading to a competitive advantage.
-
Enhance contact center efficiency - by providing options for routine information requests, designating universal agents (working in all access methods) to maximise use of available agent workforce, and improved handling and tracking of online customer requests through contact center routing and management capabilities.
-
Reduce contact center costs - through optimized agent resources and improved use of existing contact center systems.
-
Increased investment utilisation - Contact Center Express leverages existing Avaya Call Center implementations and infrastructures, increasing the value of legacy investments.
-
Contact Center Express integrates seamlessly - with Avaya MultiVantage-based contact centers and takes full advantage of advanced routing and reporting capabilities.
- Dramatically reduces time and costs - associated with implementation, integration, and technical support. Enhances customer service and satisfaction while boosting agent productivity.
 learn more
|
